At THE RESONANCY, we aim to ensure a smooth and satisfying shopping experience.

1. Order Cancellation

Orders can be canceled within 24 hours of purchase.

After this period, orders may already be processed and cannot be canceled.

2. Returns

We accept returns within 7–14 days of delivery.

Conditions:

  • Item must be unused and in original packaging
  • Proof of purchase required

3. Non-Returnable Items

  • Used or damaged products (not due to shipping)
  • Customized or special-order items

4. Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5–10 business days
  • Refund will be issued to the original payment method

5. Damaged or Defective Items

If your item arrives damaged:

  • Contact us within 24 hours of delivery
  • Provide photos as proof

We will arrange replacement or refund.

6. Return Shipping

Customers may be responsible for return shipping costs unless the item is defective.

7. Contact Us

For returns or cancellations, contact us at:

Email: theresonancy@gmail.com
Business Name: THE RESONANCY